Category: Geeks r Us
Hi all
In case I can't get that number for Microsoft support for disabled people I asked about in another post, I thought I'd post more about the problem I'm having here in case someone can help.
I recently had to get a new hard drive installed and some other work done on my computer. Ever since my laptop came back to me, there has been an unusual ikon on my desktop and an unusual message when I turn the computer on. I called the computer place and talked to one of the technicians and was told they didn't install anything and don't know anything about this problem.
The ikon on my desk top says catalyst control center.
The message I get when turning my computer on and when I enter on the catalyst control center ikon is as follows:
CLI.EXE - Application error dialog.
The application failed to initialize properly (0XC0000135). Click on OK to terminate the application.
Any ideas about what this means and what I can do about it would be appreciated. Even though I click on OK each time, it does seem to be interfering somewhat with the function of my computer, so I'd like to solve this issue.
Thanks.
I'm not sure what this is; seems like an unwanted application. Can you just uninstall it?
catalyst control center is a graphics driver developed by AMD. I've had it on one of my computers before, and it was never a problem. If it's crashing, there's obviously something wrong (perhaps the driver is out of date) but I wouldn't worry, it's definitely not a virus or anything else you need to worry about. You can always run windows update, or go to device manager and update drivers from there, just to see if that will help. Otherwise, (since I don't think you'll actually need it) you could try uninstalling as the previous poster suggested, or simply keep it from running (see if it's listed as a startup program in ms config and if it is, disable it). That should get rid of the error messages. Good luck!
Yes, to the above suggestions.
Also Microsoft won't help you with that. The place that fixed your computer is responsible. They should remove it, or support you if you need help.
Microsoft only helps with Microsoft products. The regular support number works for anyone disable or not, because again they are dealing with Microsoft products.
I did remove it, and the message no longer comes up when I turn on my computer. Thanks for all suggestions.
Wayne, I'd still like that special number because the support people are supposed to understand what it's like using screen readers. I can't tell you how damn frustrated I get when talking to tech support people at various companies who keep telling me to click on the blue arrow or look for the orange highlighted area even after I've explained that I'm blind and can't see those things. They simply don't grasp the concept of having to deal with audio output rather than being able to see the screen. So if Microsoft does indeed hire people who know how to talk to someone using a screen reader, I'd much rather have that specific number.
I will see if I can come up with it.
Here's the thing however. Microsoft will support Microsoft products by controlling your computer.
So all you need do is tell them you wish this support and they'll tell you the program to install.
After it is going they tell you what they are doing and you can hear it as they do.
There is no harm letting them in, because after the seccession you close the program, and it is on your desktop, so you can delete it easy.
But again, only if you are talking Microsoft productswill you receive support free. Otherwise I'd just get the service my ISP probably offers through your local phone company for tech support if I required it.
The advantages of this is they will actually send someone out to your home to fix it for you.
Sure, it cost, but Microsoft will also cost you if you are not under a product service contract time limits.
Example, you purchase office. The help you for a limited amount of time with office.
I do understand exactly what you mean, but if you've got a tech on the phone that continually directs you to the blue arrow when you've told that tech you can't see the blue arrow, why not ask him or her for a supervisor?
Do it in a nice way, explaining you have informed him or her your problem, but they aren't understanding your needs exactly.
They won't hang up, and most times 2 heads, or butts, are better then one. Smile.